Refund & Cancellation Policy

1. Store and website setup fees

• Before design work starts: full refund of the setup fee, minus payment gateway charges.
• After design work starts: setup fees are non-refundable, because time and resources have already been committed to your project.
• For custom projects paid in milestones, completed milestones are non-refundable. Unstarted milestones are not charged.

2. Free hosting period

Plans that include 3 months of free hosting can be cancelled at any time during that period at no charge. The free period has no cash value and cannot be refunded or transferred.

3. Managed hosting plans

• Monthly plans:cancel with 30 days' written notice. You are billed for the notice period; no partial-month refunds.
• Annual plans:cancel with 30 days' notice before the renewal date to avoid renewal. Annual fees already paid are not refunded on a pro-rata basis.
• On cancellation we will provide an export of your store content and data on request, as described in our Terms of Service.

4. Digital marketing retainers

• Monthly marketing packages have a minimum engagement of 3 months.
• After the minimum period, cancel with 30 days' written notice.
• Annual marketing packages are billed upfront for 12 months at the discounted rate and are not refunded on a pro-rata basis.
• Monthly retainer fees for work already started or delivered are non-refundable.
• Advertising spend is paid directly to Google, Meta or other platforms and is governed by their own refund rules. Zelandium cannot refund ad spend.

5. Hourly maintenance and extra work

Hourly maintenance and additional work are billed for time already spent and are non-refundable. We share an estimate before starting any paid work.

6. If something goes wrong

If we fail to deliver what was agreed, tell us and we will fix it first. If we cannot fix it within a reasonable time, we will offer a fair refund or credit for the affected part of the service. Uptime credits for hosting are explained in our Service Level Agreement.

7. How to cancel or request a refund

Email zelandiuminfo@gmail.com from your registered email address with your name, store or brand name, and the service you want to cancel. Approved refunds are processed to the original payment method within 7–10 business days.