Terms of Service

1. Agreement

These terms apply to everyone who uses this website or buys services from Zelandium LLP ("Zelandium"). By accepting a quote, paying an invoice or using our services, you agree to these terms. A signed proposal or contract for your project takes priority where it differs from this page.

2. Our services

• Store setup: design and development of your online store as described in your chosen plan or proposal.
• Business websites: design and development of a business website, sold as a one-time package. Domains included with a package are registered in your name for the stated period.
• Custom software: web applications, mobile apps, business systems, integrations and automation, delivered according to the scope and estimate agreed in your proposal.
• Managed hosting: cloud hosting, SSL, backups, monitoring and security updates for stores we build or host.
• Maintenance and support: bug fixes and technical support as described in your plan; new features and design changes are quoted separately.
• Digital marketing: SEO, social media, paid ads management, content and campaigns as described in your marketing package.

3. Prices and payments

• Prices on the website are in Indian Rupees and exclude GST unless stated otherwise.
• Setup fees are payable before work starts, or in the milestones agreed in your proposal.
• Hosting and marketing fees are billed in advance, monthly or annually depending on your plan.
• Invoices are due within 7 days of issue.
• Advertising spend on Google, Meta or other platforms is paid by you directly to those platforms and is not part of our fees.

4. Your responsibilities

• Provide content, product details, images and brand assets on time.
• Make sure you have the rights to all content you give us, and that your products are legal to sell.
• Keep your account passwords and admin access secure.
• Comply with consumer protection, tax and data protection laws that apply to your store.

5. Acceptable use

You may not use Zelandium hosting or services to:

• Sell illegal, counterfeit or prohibited goods or services.
• Host malware, phishing pages, spam or content that infringes someone else's rights.
• Attack, overload or try to gain unauthorised access to any system.

We may suspend services that break these rules, with notice where reasonably possible.

6. Ownership of your store and data

• You own your store content, product data, customer data and brand assets.
• Once all fees for your project are paid, you own the custom design and code created specifically for your store. Zelandium keeps ownership of its reusable platform components, tools and know-how.
• If you leave, we will provide an export of your store content and data on request, subject to all invoices being paid.

7. Late payment and suspension

If an invoice remains unpaid 15 days after its due date, we may suspend hosting, maintenance or marketing work after giving you notice. Services resume once the outstanding amount is cleared. Data of suspended accounts is kept for 30 days before it may be deleted.

8. Cancellation and refunds

Cancellation and refund rules are explained in our Refund & Cancellation Policy. Hosting uptime and support commitments are explained in our Service Level Agreement.

9. Marketing results

Search rankings, ad performance and sales depend on factors outside our control, such as platform algorithms, competition and your products. We commit to doing the agreed work professionally, but we do not guarantee specific rankings, traffic or revenue.

10. Limitation of liability

To the extent allowed by law, Zelandium is not liable for indirect or consequential losses such as lost profits or lost data. Our total liability for any claim is limited to the fees you paid us for the affected service in the 3 months before the claim.

11. Governing law

These terms are governed by the laws of India. Any dispute will first be discussed in good faith; if unresolved, it will be subject to the jurisdiction of the courts where Zelandium LLP is registered.

12. Changes to these terms

We may update these terms from time to time. Changes apply from the "Last updated" date on this page. For active clients, we will notify you of material changes by email.